CMQ/OE Practice Test

Define and describe organizational designs and the effect that hierarchical structure can have on an organization.

Describe typical roles, competencies, and responsibilities of leadership positions.

Describe typical roles, competencies, and responsibilities of management positions.

Overcome organizational roadblocks, assess global change impacts, achieve desired change levels, and review outcomes.

Motivate employees and sustain enthusiasm. Use negotiation techniques to enable differing parties to recognize and achieve common goals.

Empower individuals and teams, identifying typical obstacles to empowerment and overcoming them.

Identify different types of teams and their purposes.

Explain the effect that the stages of team development have on leadership style.

Apply basic team-building exercises to enhance team introductions and membership.

Describe typical team support roles, as well as various member and leader responsibilities.

Evaluate team performance regarding goals and objectives.

Identify behaviors and actions that comply with the ASQ code of ethics.

Define and describe basic strategic planning models.

Analyze the strengths, weaknesses, risks, threats, and opportunities of an organization.

Describe various forces that drive strategic plans.

Differentiate the needs, objectives, and perspectives of internal and external stakeholders, and ensure the organization’s objectives align with the stakeholders’ objectives.

Describe the long-term and short-term influences changes in technology can have on strategic planning.

Describe the effects that influence the internal capabilities of an organization.

Describe the potential influence of regulatory and legal factors on strategic plans.

Identify basic characteristics of various tactics and how they are linked to strategic objectives.

Evaluate current resources to ensure they are available and deployed to support strategic initiatives.

Ensure measurements are aligned with strategic goals.

Apply continuous improvement initiatives to drive performance outcomes.

Evaluate and use basic management principles.

Describe management theories and management styles, as well as the factors that influence management styles.

Describe the interdependence of an organizations areas and how they influence processes and outputs.

Apply elements of human resources to support ongoing professional development.

Interpret and use a variety of financial tools, manage budgets, and analyze project risks and priorities.

Identify risks that may occur throughout the organization.

Use knowledge management techniques to identify core competencies that create a system and culture for collecting and sharing knowledge among workers, competitors, stakeholders, and suppliers.

Apply various modes of communication used within organizations and identify factors that can inhibit clear communication.

Use empathy, tact, objectivity, and friendliness, as well as open-minded and non-judgmental communication methods.

Identify key communication challenges across different time zones, languages, business practices, and cultures, and present ways of overcoming them.

Identify the effects of technology on communications and deploy appropriate communication methods within virtual teams.

Use project management methodology and ensure projects are aligned with strategic objectives.

Use tools to plan projects and estimate related costs.

Use tools to monitor project activity against the project plan.

Document projects using written procedures and project summaries.

Develop and monitor the quality mission and policy.

Develop and deploy the quality plan and ensure that it is documented and accessible.

Evaluate the effectiveness of the quality system.

Apply the requirements and basic principles of ISO-9000-based standards used to support quality management systems.

Describe common elements of performance excellence models and how their criteria are used as management models to improve processes.

Differentiate a variety of methods such as benchmarking and continuous improvement.

Apply basic methodologies proposed by quality leaders.

Evaluate output from various tools.

Evaluate tools such as PDCA, root cause analysis, and six sigma DMAIC.

Use various exercises for creative decision-making and problem-solving.

Distinguish between appraisal, prevention, external, and internal failure cost categories.

Describe the establishment, monitorization, and measurement of process goals.

Analyze a process and evaluate its effectiveness on the basis of work instructions, procedures, and other documents.

Use a variety of lean tools.

Define key concepts of the theory of constraints.

Use statistical techniques to identify what, when, and how to measure projects and processes.

Describe basic sampling techniques and identify why and when sampling is appropriate.

Calculate basic statistics.

Understand basic measurement terms and the difference between reproducibility and repeatability in gauge R&R studies.

Interpret charts and graphs to identify seasonal, environmental, and cyclical data trends.

Analyze data to distinguish between special and common cause variation.

Recognize process capability and performance indices.

Describe basic reliability measures and understand the value of estimating reliability to meet requirements.

Define internal customers and describe the impact of an organization’s treatment of internal customers on external customers.

Define external customers and describe their impact on products and services.

Assess the process of customer segmentation and its impact on aligning service and delivery to meet customer needs.

Identify subjective information.

Use quality function deployment to capture the voice of the customer and examine customer needs.

Develop systems to capture positive and negative customer feedback and experiences.

Demonstrate strategies that support customer service principles.

Monitor priorities to avoid or resolve conflicting customer requirements and demands.

Outline criteria for selecting, approving, and classifying suppliers.

Assess and manage supplier risk.

Implement specific communication methods with suppliers.

Assess and monitor supplier performance in terms of service levels, cost, delivery, and quality.

Define and conduct supplier audits, evaluate corrective action plans, provide feedback, and monitor process improvements.

Appraise and implement supplier certification programs that include process reviews and performance evaluations.

Describe the impact purchased products and services can have on final product assembly or total service package.

Develop and implement training plans that are aligned with the organization’s strategic plan and general business needs.

Use various tools and techniques to identify and assess training needs.

Use various tools, methodologies, and resources to develop training materials and curriculum that address adult learning principles.

Assess training effectiveness and make improvements based on feedback.